![]() Note that, when you delete a workflow, the workflow is completely removed from the Response Group application. New workflows are created by using the New-CsRgsWorkflow cmdlet.Īfter these workflows have been created, they can later be deleted by using Remove-CsRgsWorkflow. The availability of agents to answer calls is also dictated by the workflow: workflows are used to maintain both the business hours (the days of the week and the times of day when agents are available to answer calls) and the holidays (days when no agents are available to answer calls). Press 2 for software support.") Alternatively, the call might be placed in a queue and the caller placed on hold until an agent is available to answer the call. Workflows are a key element in the Response Group application.Įach workflow is uniquely associated with a phone number when someone calls that number, the workflow determines how the call will be handled.įor example, the call might be routed to a series of interactive voice response (IVR) questions that prompt the caller to enter additional information ("Press 1 for hardware support. ![]() In this article Syntax Remove-Cs Rgs Workflow This cmdlet was introduced in Lync Server 2010. Workflows determine the actions that are taken when the Response Group application receives a phone call. Deletes an existing Response Group workflow.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |